VanCleve Pavilion 1604 E Lancaster Ave
Paoli PA 19301
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Window Concepts Warranty Info


Window Concepts will service any warranty issues for (6) months after our installation, free of charge. Should your window covering need service after (6) months or if purchased through another dealer, contact us at (484)318-8238.

If you bring the repair to our location, there is a $75 charge for shipping and handling for any shade still under warranty.  Additional charges will apply if shade is out of warranty. 

$145 Repair Service Includes: 
A visit to your home to evaluate the problem. If it cannot be fixed on site we will take it back to our workroom for repair. If we have to send it to Hunter Douglas there is a $60.00 pack and ship fee that is added to the $145.00 charge. Additional charges might apply from Hunter Douglas if out of warranty.  Once it is repaired we will reinstall it.


(By a Lifetime Limited Warranty)

• Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
• All internal mechanisms.
• Components and brackets.

• Fabric delamination.
• Operational cords for a full 7 years from the date of purchase.
• Repairs and/or replacements will be made with like or similar parts or products.
• Hunter Douglas motorization components are covered for 5 years from the date of purchase.

Not Covered
(By a Lifetime Limited Warranty)

• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the product.
• Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
• Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
• Shipping charges, cost of removal and reinstallation.

1604 East Lancaster Avenue • Paoli, Pennsylvania 19301 • 484-318-8238 • www.windowconceptspa.com

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