VanCleve Pavilion 1604 E Lancaster Ave
Paoli PA 19301
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Window Treatment Frequently Asked Questions
Need help with window treatments? This page contains answers to commonly asked questions about buying custom window coverings from us.

What is the best way to work with you?
We recommend that you first visit our showroom. If you haven’t purchased window treatments for a while, you’ll likely be surprised by the wide variety of products that we have available. In our showroom, you get the chance to see our large display of curtains, window blinds, and shades up-close-and-personal. That means you get to see exactly how our window fashions operate and you’ll also have access to our knowledgeable staff who can walk you through all your choices. Ultimately, your showroom visit will help you make the best decision before you buy. Later, a designer will meet with you in your own home to help you finalize your window fashions selections. This ensures that everything you order perfectly complements your home décor and meets your functional needs.

How and when do I pay?
We require a 70 percent deposit on all custom-made window treatments at the time you place your order. When the product is fully installed, the remaining 30 percent is due. Need a bit more time to satisfy the bill? Ask an associate about our window treatments Special Financing options.

Do you offer a more complete selection?
Yes, we offer the full selection of Hunter Douglas window fashions and designer fabrics, so you can find exactly what you want for your home. This includes all the newest products, colors, and fabrics that Hunter Douglas adds to keep up with design trends, color changes, and consumer wishes. We also carry the exclusive Alustra® Collection. Many other dealers do not offer the full selection of Hunter Douglas window fashions and we are proud to be able to deliver these exclusive products to you. We are also able to help you with all of your decorating needs including custom soft treatments, upholstery, design services, and more.

Why should I buy from you?
We are a family owned and operated business, so we know the neighborhood and understand local window treatment preferences and design styles. You’ll have peace of mind buying from us because, not only are we here today to help you make your current selections, but we’ll still be here in the future when you’re ready to buy again or if you have any questions or concerns. Our staff is highly trained and experienced so we know the ins and outs of window fashions design, measuring, and installation—even for challenging specialty windows, such as arches and angle tops. We can also help you with motorized blinds and shades. Overall, we’re committed to providing you with a thoroughly satisfying shopping experience when it comes to window treatments. We love what we do and it shows!

Are your prices competitive?
Yes! We recognize the need for both competitive pricing and exceptional value. When you look at the combination of quality, service, expertise and product selection we provide, we believe you’ll think the prices of our window fashions are competitive. You’ll have peace of mind knowing you’ve selected the most fitting products for your situation, have chosen colors and styles that complement your décor, and that your window coverings are measured and properly installed for optimal performance and beauty.

Can I purchase blinds and draperies?
Yes. In fact, for many windows we recommend that solution! Many home owners prefer to use a blind or shade to provide functional room darkening, glare control, and energy efficiency, then later add window draperies or a top treatment to make a personal fashion statement that complements their interior decor.

Why do you do the measuring?
Window fashions are more complex than you might think. Many questions arise when we come to your home about how you will use your window fashions, how often you will operate them, whether you have children or pets in the home, what furniture might be placed in front of the window, etc. We know how to ask the right questions to make sure your window treatments function for optimal performance and ease of use. With many window fashions, exact measuring and installation are critical, especially for inside mount situations and with hard, fitted products such as shutters. A measuring job done inaccurately can cost you lots of money if the window fashions don’t fit correctly. In addition, many homes have imperfections in terms of window shape or protrusions that an expert installer can address up front to prevent window treatment problems later.

How long does it take?
That depends on what window treatments you order. All our products are custom-made to your exact specifications and some take longer than others to produce and ship to us. Once you place your order, we will keep you updated every step of the way so you know what to expect about the product installation date.

Can you help me select the right products?
Our knowledgeable staff knows all there is to know about window fashions. They will walk you through all the choices available and ask the right questions to help you create a personalized and distinctive look that fits your lifestyle and budget. In addition, they can help you select colors, textures, and finishes that will complement your interior décor. With their extensive design experience, product expertise, and intensive training our professional staff will help you through the decision-making process, gathering information to help them suggest the perfect window solutions.

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